Computer Data Recovery specialists - MjM Data Recovery Ltd - Letchworth

The following testifies to the thoroughly professional, efficient and totally successful service I received from MjM Data Recovery, all the more welcome in the light of the prior totally abortive attempt by another company. All my backup data was stored on a NETGEAR Storage Central SC101 with two 250Gb discs. This device uses a proprietary file system (Zetera/DataPlow ZFS) which makes the discs' file structure, location and contents unreadable directly by Windows Explorer. Due to disc or controller faults, the SC101 could no longer find the discs and it became impossible to connect to the device. A critical need arose to recover two up to date back up files (180Mb and 1.7Gb in size) urgently. After a totally negative experience with another data recovery company (see below), I made a one hour car journey to MjM Data Recovery's office to deliver the SC101 to them and requested recovery of at least the two critical files under their Emergency (within 24 hours) service level. By the time I got home an hour later they had already recovered the two files and after another hour and a half I was able to start downloading the smaller of the files, followed immediately by the larger file. Both files are fully restored with no loss of data. MjM Data Recovery delivered precisely what they promised. Their success and level of service was in stark contrast to that received from the first data recovery company I had commissioned. This other company claims to be "consistently selected by the worlds leading IT professionals as the number one choice for data recovery". Their web site also states "Last year, we regularly recovered data from media that other data recovery companies said was impossible. With over 15 years experience, we recover data from all laptop and desktop hard drives, removable media and multi-disk RAID devices. As an industry leader, our data recovery service is officially approved by all leading hard drive manufacturers ...". The company promised "to provide a FREE diagnostic test of the hard drive within 24 hours of it being received. The results will provide an explanation of the problem, a fixed price quotation and timescales for recovery." I received nothing until 3 days after they had received the SC101. I was then told in a telephone call initiated by me that their engineers had "failed to recover anything" and that the SC101 would be returned with an engineer's report. I eventually received the SC101 three days later with a one sentence letter stating "we unfortunately could not recover the data you require". That concluded my bad experience. I would have no hesitation in using MjM again and in recommending others to do so.

Excellent personal interaction between staff and the customer, which results in the customer receiving a first class service.

I like the no recovery no fee option. Have used MJM Recovery before and rate them highly. Very quick turnaround. Will continue to use them in the future.

Provided a quick speedy service

Not only did they stick within budget, they revised the price when the recovery was quicker than expected. Fantastic.

Very professional,courteous, efficient and still maintaining a personal touch. Disk was fully recoverd and returned with a backup copy on USB hardisk also.

After a week of talking to data recovery companies we chose MJM due to their professionalism and quality of their website. We found MJM Data Recovery to be very professional and would recomend them to anyone. They offer a first class service recovered 100% of our lost data. Many thanks MJM

Superb customer service from the very first email/phone enquiry to the completion of the data recovery service.

Great Service, Fast.

satisfied with the recovery. Price could be reviewed from time to time. But professional personel Professional quality service

MJM Data Recovery always provide a fast and professional service at a very competative rate. They have always been helpful when advise is required. And I always suggest them when asked for a company who provide their services.

MjM Data Recovery worked wonders for me on a drive which appeared to be dead. Their excellent calm manner and their efficiency ensured they provided an excellent while also solving the problem in a short space of time.

One of our servers had finally given up the ghost, and we needed to recover data from it. Our IT company told us our only option would be to recover the data, and said it was expensive. I had heard of MJM. They quoted on line in seconds, were helpful, and were extremely reasonably priced. We chose their standard service. They recovered all of the data we had lost, gave some extra advice over the phone, and were excellent in every way. Really professional.

I have been using MJM for over 5 years and have never felt the need to shop elsewhere, first class service/advice and excellent customer service. Absolute Brilliant people to deal with.

Fast professinal service. Good feedback and reporting.

I have been dealing with MJM for over 5 years now and no matter what we have thrown to them, they always come through where possible.. Excellent telephone manner whether it be Martin, Barbara or Mike. You are always aware of what's happening in the process from start to finish. We as a large US company with over 3000 employees alone in Europe, its obvious that we will have data problems. When we do, the first people we call are MJM. All my IT colleagues in the 8 euro countries know that they must send all data problems to MJM. MJM are our official SOX approved Data recovery specialists.

Received clear and concise instructions and advice, with a personal and friendly service that engendered trust and delivered on all undertakings.

Always efficient and provides updates in a timely manner.

Martin Wallace has always been extremely helpful and informative about MJM's services. I have used MJM on a number of critical, and I am not able to fault the service. Very professional, and great customer care.

contact helpful and friendly.

We have used MJM Data Recovery for several years, they have always provided a quick and efficient service, with great customer support. Highly Recommended.

Excellent service, prompt and efficient. I have no hesitation in recommending MjM Data Recovery Ltd.

always receive a courteous, efficient and helpful response. The service provided is always excellent. Having used various other data recovery specialists in the past, MJM is now always the first company I turn to when faced with a loss of data !

MjM have always provided a very professional, efficient, service to OGl Computers.

Extremely professional and friendly service. The agreement that we have in place, where we are only charged if data is restored from hard drives, highlights to me the customer centric mindset of this organisation.

Great service - very quick turnaround, very professional. I was looked after by Martin Wallace and he did a great job to keep in the loop throughout and even when there are some Royal Mail/parcel delivery issues, he worked really hard to chase it up and offer alternative solutions. Very satisfied. Hope all your jobs are like that.

The team at MJM have always been very quick and offer good value for money. The quality of recvoery has always been excellent.

I will be eternally grateful to MjM for the speedy, efficient and professional manner with which they recovered data from the corrupt hard drive of my PC. I was kept fully updated on their progress throughout the process and the data was received with comprehensive instructions on how to access the material. I would have no hesitation in personally recommending this company. They were absolutely brilliant.

Very good service on the whole. Would just like to have more updates when parts are required from the US, as I Need to keep our custormers updated regularly.

The response from MjM was outstanding a top quality firm.

My server hard drive crashed and within 24 hrs i was able to get a new server up and running using the recovered hard drive that MJM had recovered, fantastic service.

Very fast turnaround; All the data was recovered even though it was a striped disk array.

I recently had cause to contact Martin Wallace of MjM who was not only extremely helpful and extremely efficient, he also enabled much of the data that I had lost with a crashed Flash drive to be reinstated. I would highly recommend MjM (& particularly Martin Wallace) for their helpfulness and professionalism.

The service provided was very fast and efficient. We were informed clearly at every stage regarding costs, feedback and issues relating our job. We would certainly use them again.

Excellent and speedy service. A very professional company to deal with.